FAQ

Frequently Asked Questions

We have 4 packages available. Standard, Premium, Professional and Plus. Standard starts at S$9.99 per month.

We have 4 packages available. Standard, Premium, Professional and Plus. Standard starts at S$9.99 per month.Standard, Premium, Professional packages are for local ACRA registered companies and Plus package is for foreign registered companies or individuals. Standard package is our basic package with mail alerts and self-collect mails. Premium has mail alerts and mail forwarding services. Professional has mail alert, self-collect mails, mail forwarding and call forwarding services. Plus has mail alerts, self-collect mails, international mail forwarding, and cheque deposit services with option to include call forwarding service. MailConvert service to scan mails’ content is also available as an option for all packages.

MailConvert is an additional add on service that allows you to receive your mail contents via email. You can instruct us to scan all mail contents to you, or selectively get us to scan contents based on the scanned mail covers.

Credits are prepaid amount in denomination of S$30, $50 or $100. If you have chosen the mail forwarding or call forwarding package, the prepaid credit is used to offset payment for postage and call usage.

Unused credits will be carried over to the next contract year or refunded if the service is not renewed. Bank charges apply if the refund is to an overseas bank account.

Once you submit an order online, it will be processed by the next business day.

We do not have meeting rooms available on site. We have a partner site at Tanjong Pagar. Please refer to https://www.straitsvo.com/meeting-room/

Yes we provide business incorporation services from S$380 onwards depending on the type of incorporation and directorship holdings.

When a customer applies for call forwarding service, a dedicated Singapore local line number will be provided. When someone dials this local number, it will be forwarded to a phone number given by the customer and per minute call charges apply depending on the call destination and call duration. Please contact us to check on per minute call charges for different countries.

It is an optional service that allows you to have a local Singapore number and forward the call to any number in the world.

We accept credit cards, paypal, direct bank transfer or cash walk in.

The registered address is 7 Temasek Boulevard Suntec Tower One Singapore 038987. The exact address will be sent upon successful registration.

Yes you can use the address to register with ACRA, on your website and any other marketing materials. The address is 7 Temasek Boulevard Suntec Tower One #12-** Singapore 038987. Full address will be sent via email automatically upon successful registration.

Yes, you can sign up for less than 12 months but there is an uplift for the monthly subscription fee. Please contact us a pro-rated quotation.

We will keep all mails for 60 days and there will be charges beyond that. We will expect all bulky items to be collected within a few days.

Yes we do but it should not exceed 10 kilograms in weight or size exceeding length/breadth/height of 40cm. We will expect collection or forwarding within a few days.

We operate Monday to Friday , 10am to 6pm. We are closed on Saturdays, Sundays and public holidays.

Yes we will sign and receive all registered articles that arrives during our operating hours.

Yes, there will be volume discounts for multiple year/package sign ups. Please contact us for more information.

No, we do not have work spaces available for working. We suggest you work out of one of the many cafes available in Suntec city. 

2 names free for the plus package, additional names are chargeable at S$2/month for each name.

Existing and live subscriptions do not get refunds in the event of cancellation during subscription period. Unused credits for mail forwarding or call forwarding will be refunded.

Yes, please sign up for the Plus package.

If you are registering for standard, premium or professional package, you will be required to submit ACRA bizfile profile within 14 days of registration. If you are foreign companies or individuals registering for the Plus package, you will be required to submit foreign company incorporation documents or identification documents within 14 day of registration. You can sign up first and submit the documents later.

You will be notified by email.

After registration, we will request for a list of authorized personnel from you to collect your mails. During collection, all identities are verified against the list you provide and they will have to sign off.

If you are intending to register with ACRA using our address, please leave UEN no. blank and update us the UEN once you get the bizfile.

If you do not intend to register with ACRA, please subscribe to the Plus package and leave UEN no. blank.

Our terms and conditions can be accessed at: https://www.straitsvo.com/terms-conditions/