Terms & Conditions

TERMS AND CONDITIONS

Straits Alliance Pte. Ltd. (SA) and its affiliates are providing its Services subject to the following terms and conditions. Upon sign up, it is deemed that you have read and agreed to these terms and conditions. Please read them carefully.

The registered business address (7 Temasek Boulevard #12-07 Suntec Tower One Singapore 038987) allocated is for client usage on their letterheads, business cards, envelopes, invoices and for written correspondence. We will not accept, store or forward bulky items exceeding 10 kilograms in weight or size exceeding length/breath/height of 42cm.

The registered telephone and registered fax allocated are for client usage on their letterheads, business cards, envelopes, invoices,etc.

 

CHANGES / TERMINATION OF VIRTUAL OFFICE SERVICES (Inclusive of Address, Answering, Fax Services)

The client must inform SA immediately of any changes in their business particulars, e.g. Cessation of business, changes in partnerships, nature of business, address, contact number, etc.

One (1) month’s notice to the firm is required for the termination of service. The client must present SA the document to transfer/ terminate the business name registered with the SA’s address out of ACRA records. There is strictly no refund or transfer of unutilized services of any kind.

SA reserves the right to backdate the service fee to the day immediately after the service lapsed date should the renewal for whatsoever reason(s) reaches us after the expiry date.

SA reserves the right to forfeit any deposit or payment made if the client default on any balance payment after registration is made. All payment for facilities and services provided by the firm to the client must be made in full upon completion of registration.

SA reserves the right to reject an application or terminate the virtual office services upon service expiry.

 

 CONDITIONS FOR VIRTUAL OFFICE SERVICES / BUSINESS SERVICES

SA reserves the right to return or destroy any uncollected mails / parcels to mail / parcel senders after 3 months from date of collection notification via email / SMS or more than 1 month after expiration of services.

SA reserves the right to open any letter or parcel to identify the addressee should SA be not able to identify who the letters / parcels are addressed to.

SA shall not hold responsible for any loss of mail or correspondence in the process of redirection of mail. Approval must be obtained for any bulky items to be sent to the registered address. Bulky items must be collected by the next working day.

Local Out-going fax charges applies (50 cents for every page, subjected to clients who have Mail Forwarding Credit, faxing to overseas number not available).

Incoming faxes should attention to client’s Company name for clear identification and SA will not be held responsible for any delay, non-sending & loss of fax(es) for the client.

Standard, Premium and Professional packages are only applicable for ACRA registered businesses. Client’s may sign up for the packages before ACRA registration but must send ACRA business profile within 14 days.

Plus package are for individuals(local or overseas) or foreign companies without ACRA registration.

This agreement shall remain effective for all subsequent services renewal.

 

LIABILITY OF SERVICES

Not with standing anything to the contrary, SA and its business partners shall not be liable to client in contract, tort or otherwise (including negligence) for any loss of data, revenue, profits, business, contracts, services, use, anticipated savings or goodwill or loss suffered by Customer as a result of an action brought by a third party in connection with the use of the services.

The total liability of SA and its business partners, for any claims under these terms, including for any implied warranties, arising from one event or a series of related events shall be limited to the amount customer paid us for the services. In all cases, SA and its business partners will not be liable for any loss or damage that is not reasonably foreseeable.

 

CONDITIONS APPLICABLE FOR ALL SERVICES

SA reserves the right to change or amend any of the above-mentioned prices, terms, privacy policy and conditions from time to time without giving any notice.

Local companies or individuals are required email to hello@straitsvo.com with attached NRIC/Passport or ACRA business profile to activate the virtual office account.

Foreign clients or individuals are required to email to hello@straitsvo.com with attached Identity document/Passport or foreign incorporation document to activate the virtual office account.

All payments shall not be refundable nor exchangeable for other services / products. SA reserves the right to terminate the facilities / services without notice and deposits/payment will be forfeited.

I / We hereby fully indemnify and hold SA harmless from any loss, responsibility, costs or damages or liabilities from any party concerned.

I / We hereby confirm that we are using the above services for legitimate businesses/ correspondences only and fully indemnify and hold SA harmless from any loss, responsibility, costs or damages or liabilities from any party concerned.

I / We hereby  agree and consent to SA use of any information that we provide to SA or that SA collect from us in accordance with the privacy policy during the signing up process or in communication with SA.

The information SA collects during registration includes personal information such as name, email, contact number, identity card number, billing address, etc.

DECLARATIONS APPLICABLE FOR ALL SERVICES WITH SA

I / We the person-in-charge agree to accept and be bound by all the above terms and conditions.

I / We hereby confirm that all the information given above is true, correct and complete.

I am / We are aware that if I/we breach any of the above-mentioned terms and conditions, the firm has the right to terminate the facilities / services without notice and my / our deposits and payment will be forfeited.