Q: ACRA does not state that I need to submit my NRIC. Why do I need to submit my NRIC to you?
A: We need your NRIC to cross check the details from the NRIC (name/address/IC no) with the details listed on ACRA Bizfile. To ensure consistency and reduce the risk of identity theft. In many cases, people use stolen identities to open companies to run illegal operations. As part of our due diligence efforts, we have to make sure every detail matches up consistently.
Q: What will you do with the data we give you?
A: We will use it to cross check with ACRA Bizfile records, and also use the information gathered to check against a global Anti-Money laundering platform for risk assessment
Q: I only use your mail services. Why do I need to submit so much documentation?
A: New legislation from government (ACRA) requires all CSPs to do enhanced due diligence. Our email sent to you already contains links to the new regulations. We are collecting documents and info as part of our enhanced client due diligence efforts, in order to be compliant with the new regulations
Q: I don’t want to continue this service if I have to submit such documents
A: Sooner or later every CSP that operates (including virtual offices) will have to do enhanced due diligence. So they might require the same documentation eventually. Please note that the new legislation is effective as of 9th June 2025.
Q: Why is my signature required when I’m already sending the documents.
A: It acts as one more layer of authentication. For example, someone could have stolen your documents and send to us on your behalf. With the extra layer of security, our due diligence efforts are not undermined. ACRA takes the risk of money laundering very seriously and firms that do not comply will be fined heavily, hence we are doing our best to be safe.
Q: I need more time to obtain the documents
A: Please reply to the KYC email to request for more time.
Q: I’m not sure what documents I need to send in?
A: Please reply to the KYC email to confirm which specific document is required from you. As every company’s corporate structure is different, we might require different docs depending on the corporate structure,
Q: How do I know my data is safe?
A: All data we receive is used to cross check with ACRA Bizfile records, and also use the information gathered to check against a global Anti-Money laundering platform for risk assessment. The third party AML platform we use is compliant with international data protection regulations (i.e. PDPA) These platforms are industry standard and are designed to handle sensitive data securely. We do not share your data with any third parties beyond the vetted screening platform used specifically for risk analysis.
Q: I already submitted my ACRA Bizfile when I subscribed to you. Why do you need it again?
A: We need to obtain the latest ACRA Bizfile documentation in case there are any changes to the corporate structure, especially if you have been subscribed to your services for over a year. Ideally the ACRA Bizfile document we need must be within six months from the date of request.