FAQ
KYC Frequently Asked Questions
We need your NRIC to cross check the details from the NRIC with the details listed on ACRA Bizfile. To ensure consistency and reduce the risk of identity theft. In many cases, people use stolen identities to open companies to run illegal operations. As part of our due diligence efforts, we have to make sure every detail matches up consistently.
We will use it to cross check with ACRA Bizfile records, and also use the information gathered to check against a global Anti-Money laundering platform for risk assessment
New legislation from government (ACRA) requires all CSPs to do enhanced due diligence. Our email sent to you already contains links to the new regulations. We are collecting documents and info as part of our client due diligence efforts, in order to be compliant with the new regulations
Sooner or later every CSP that operates (including virtual offices) will have to do enhanced due diligence. So they might require the same documentation eventually. Please note that the new legislation is effective as of 9th June 2025.
It acts as one more layer of authentication. For example, someone could have stolen your documents and send to us on your behalf. With the extra layer of security, our due diligence efforts are not undermined. ACRA takes the risk of money laundering very seriously and firms that do not comply will be fined heavily, hence we are doing our best to be safe.
Please reply to the KYC email to request for more time.
Please reply to the KYC email to confirm which specific document is required from you. As every company’s corporate structure is different, we might require different docs depending on the corporate structure,
All data we receive is used to cross check with ACRA Bizfile records, and also use the information gathered to check against a global Anti-Money laundering platform for risk assessment. The third party AML platform we use is compliant with international data protection regulations (i.e. PDPA) These platforms are industry standard and are designed to handle sensitive data securely. We do not share your data with any third parties beyond the vetted screening platform used specifically for risk analysis.
We need to obtain the latest ACRA Bizfile documentation in case there are any changes to the corporate structure, especially if you have been subscribed to your services for over a year. Ideally the ACRA Bizfile document we need must be within six months from the date of request.